Our masterpiece

Our masterpiece
 

The super racing helmet SR1 - developed with record world champion Michael Schumacher.

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The most frequently asked questions at our Service Centre

Buying a helmet

Q: Does Schuberth offer direct sales of helmets?
A: No. Schuberth sells its products exclusively through specialised authorised dealers in order to ensure ideal consulting for you. Please use our dealer search to find a dealer near you.


Q: Does Schuberth offer direct sales of accessories or spare parts?

A: Please contact your dealer to purchase Schuberth original spare parts or accessories.


Q: Who can I contact when I want to buy accessories for my old helmet which is no longer available on the market?

A: Please contact your dealer, specifying the exact helmet type name.
For your safety we point out that, depending on operational demands and care, a helmet should be replaced after 5-7 years.


Q: How do I find a contact person outside Germany?

A: Please use our dealer search.


Q: Can I send my helmet directly to you from outside Germany?

A: No. In many countries Schuberth has an official importer with associated specialised dealers. Please always contact the dealer from whom you bought the helmet.


Warranty

Q: How long does the warranty for my helmet last?
A: The warranty period is 24 months. To assert your warranty rights you must always present the original receipt. You  can  only assert your warranty rights vis-à-vis your dealer.

Q: How long does the warranty for my visor last?
A: The warranty period is 24 months. To assert your warranty rights you must always present the original receipt. You  can  only assert your warranty rights vis-à-vis your dealer.
Your helmet's visor is a wearing part which is subject to natural wear and tear depending on operational demands, care and storage conditions. Scratches are not covered by the warranty.

Q: What happens to my warranty rights when I install my own intercom system?
A: Schuberth helmets are approved in accordance with the European standard ECE R22-05. When a helmet intercom system is installed, changes are made to the helmet. The helmet consequently loses its ECE approval No warranty rights apply for damage to the helmet which is caused by installing a non-Schuberth system, either.
When the SRC-System is installed, the ECE approval is naturally retained because the relevant helmets are approved with this communication system.


The fit

Q: What do I do if the helmet is the wrong size or does not fit?
A: Please measure the size of your head before purchasing the helmet and test your choice at your dealer's. Minor changes to the fit are possible with some helmet models and sizes  but are not covered by the warranty. Please ask your dealer for details.

Q: Can I obtain a different fastener system for my helmet?
A:  Yes, this is possible for some models, namely whenever the fastener system concerned has ECE approval. We will be pleased to install a different fastener system for you in our Service Centre. Changing the fastener system is a customised solution and entails costs.

Changes are possible on the following helmets:

  • C 3: Change to double-D fastener system
  • S 1: Change to double-D fastener system
  • S1 Pro Change to click fastener system

Please contact your specialist dealer about this modification.


Care

Q: How do I care for my visor's anti-fog coating?
A: The active anti-fog coating is subject to an aging process which varies in speed depending on the frequency of use, storage and various environmental influences. Visor care also plays a role here. The inside of the visor may only be cleaned with a soft and, if required, slightly moistened microfibre cloth. To protect the anti-fog coating, avoid rubbing it vigorously. In the periods when it is not in use the visor may not be closed fully, otherwise the moisture contained on the inside cannot escape completely and is then absorbed in greater quantities by the anti-fog coating. It is certainly possible that this coating will become less effective, and it can also become detached.
Please never clean the visor in running water and avoid soaking it in water.

Q: How do I care for my Pinlock Visor?
A: Use a soft cloth and mild soapy water to remove dirt from the outer surface of the visor. Use a lint-free cloth to dry the visor.
Please never clean the visor in running water and avoid soaking it in water.
Inside of the visor
The inside of the visor may only be cleaned with a soft and, if required, slightly moistened (recommendation: microfibre cloth). Do not use any cleaning agents. Ensure you avoid rubbing it vigorously.

Q: How do I care for my sun visor?
A: Please clean your sun visor as follows: Take a drop of commonly available washing-up liquid and then hold the sun visor in running water which is no warmer than 20° C FOR AT MOST TWO minutes and clean it carefully with a very soft cloth or your fingertip. To protect your anti-fog coating avoid rubbing it vigorously.
Let the sun visor dry for 48 hours at room temperature. The anti-fog coating needs this time to become active again.
Store the helmet in a dry room – ideally at room temperature – with the visor opened in the city position and the sun visor sticking out.

Q: How do I care for the suspension?
A: Depending on the helmet model, you can take out the head and cheek pads to wash them. Make sure you use mild soapy water and that the water temperature does not exceed 30° C. Please only wash the suspension by hand. The parts of the suspension dry at room temperature.
The helmet's suspension consists of wearing parts which are subject to natural wear and tear depending on operational demands, care and storage conditions. The warranty period for the suspensions is 2 years vis-à-vis your dealer.

Q: How long can I use my Schuberth helmet?
A:  Depending on operational demands and care you should change your helmet after 5-7 years. The outer shell is basically suitable for a longer service life, but because of signs of material fatigue and wear and tear of other components, the overall effectiveness of the helmet and unknown general conditions while it is used we recommend in the interests of your own safety that you replace your helmet after the above-mentioned period of time.


Visor and mechanism

Q: What level of absorption does the visor provide when the sun suddenly comes out?
A: Schuberth visors and sun visors provide absorption levels of 98.8%.


Q: What is the absorption level for UVA and UVB rays?
A: The sun visor filters out all the UVB rays and lets only 8% of the UVA rays through.


Q: What is the sun visor's tint level in per cent?
A: The tint level is 80%.


Q: What can I do when my Pinlock Visor does not close properly or fogs up?
A: The fog-free Pinlock® Lens is made of moisture-absorbing plastic. The air-tight chamber between the visor shield and the Pinlock® Lens prevents fogging of the visor. The Pinlock Visor is not limited to a particular temperature range. However, when riding in extremely heavy rain or when the wind pressure is extremely high, it is possible that moisture will form in the air-tight chamber between the visor and the Pinlock Lens. If fogging occurs on the visor, the inner shield may possibly not be positioned correctly or the pressure on the seal is too low. The pressure on the seal can be regulated by turning the two eccentric retaining pins. To do this, remove the inner shield, press the retaining pins carefully out of the outer shield with the help of a flat object which is not sharp-edged, turn these up to 180° and put them back in place again. Then install the inner shield and check the seal. The visor shield has an anti-scratch coating on both sides, and consequently fogging can occur outside the air-tight area determined by the lens.
Details are provided in our downloadable Pinlock® manual (PDF).


Q: May I travel with my visor open or without a visor?
A: Riding without a visor or with an open visor can result in injury to the eyes and face through stones, dust, insects and other flying objects. The sun visor, when lowered, will provide protection from light impact from stones or insects but cannot protect from all hazards.
We therefore recommend that you should always ride with your visor closed.


Q: It seems to me that the visor mechanism moves too freely. What can I do?
A: The helmet's visor mechanism is a wearing part which is subject to natural wear and tear depending on operational demands, care and storage conditions. Here, too, the warranty period is 2 years vis-à-vis your dealer.
You can obtain a new visor mechanism from your dealer.
If the new mechanism does not remedy the problem, please contact your dealer (remember to submit your sales receipt). Your dealer will either check and repair the mechanism himself/herself or send your helmet to the Schuberth Service Centre on your behalf. Please include an accompanying letter with your helmet or the completed PDF form "Service Order"(download), a copy of your sales receipt and all your contact details, including your phone number. This will speed up the repair process.


Q: It seems to me that the chin guard mechanism moves too freely. What can I do?
A: Please contact your dealer (remember to submit your sales receipt). Your dealer will send your helmet to be checked by the Schuberth Service Centre on your behalf. Please include an accompanying letter with your helmet or the completed PDF form "Service Order" (download), a copy of your sales receipt and all your contact details, including your phone number. This will speed up the repair process.


Repair

Q: Where can I have the repairs done?
A: Please contact your dealer (remember to submit your sales receipt). Your dealer will either check and repair your helmet himself/herself or send it to the Schuberth Service Centre on your behalf.
Please include an accompanying letter with your helmet or the completed PDF form "Service Order"(download), a copy of your sales receipt and all your contact details, including your phone number. This will speed up the repair process.


Aeroacoustics and aerodynamics

Q: The helmet seems to me to be very loud when I'm travelling. What can be the cause of this?
A: The hallmark of a quiet helmet is low wind noise. Wind noise occurs as a result of turbulence in the air which flows around the helmet. The turbulence structures cause local fluctuations in pressure which are perceived in the helmet as noise (so-called pseudo noise).
Only the person wearing the helmet hears this sound. With most motorcycles and helmets the engine noise is hidden by this wind noise from c. 100 km/h.

For the acoustics of motorcycle helmets it must be borne in mind that the actual noise level only partly depends on the helmet. Influencing factors such as the motorcycle's fairing and the rider's riding posture, size and shape of head have a great influence on the acoustic characteristics. It must also be ensured that the helmet fits the throat snugly. (Wind deflector, anti-noise pad, scarf)

Caution:
In the case of a motorcycle with a fairing, strong air turbulences occur in the boundary area of the slipstream which is generated. These can significantly reduce the aeroacoustic performance of the helmet. The motorcycle fairing should be adjusted so that the layer of turbulence being passed through does not directly strike the bottom of the helmet.

Q: I can feel a draught in my helmet. What could be the cause?
A: Feeling draughts is a subjective matter. A draught in the helmet can have several causes:

  • Please check whether the visor fits properly and closes tightly.
  • Please check whether the anti-noise pad is correctly adjusted and the helmet is closed properly. For small helmet sizes we recommend you use a scarf.

A draught in the helmet can be influenced by the motorcycle's fairing and the riding posture, size and shape of head of the rider.
A hallmark of Schuberth is the standard minimum ventilation to ensure that there is always enough oxygen in the helmet. This counteracts any fogging tendency of the visor shield and an overconcentration of C02 – even when the helmet is completely closed.


Helmet shell and paint

Q: What should I watch out for when I want to clean my helmet shell?
A: To clean and care for the helmet shell, you can use water, soapy water or one of the commonly available motorcycle shampoos, cleaners, polishes and plastic cleaners, or benzine. The use of water and soapy water is as a rule sufficient. When using other agents, ensure that these do not come into contact with the visor as they can cause damage to the visor and its coating.

Caution:
Do not use any vehicle fuels, thinners or solvents for cleaning purposes. These substances can result in serious damage to the helmet without leaving any visible signs of this. The helmet then no longer provides its complete protective effect.

Q: What paints should I use when I want to paint and repair my helmet myself?
A: Commercially available car paints can be used to paint and repair your helmet. These may not be nitrocellulose-based, otherwise the helmet shell might be softened. We would like to point out that the ECE approval is invalidated if other paints are used which are caustic. In such cases Schuberth accepts no liability. Water-based paints are recommended. We urgently advise you not to use solvent-based paints (which contain caustic substances)!
Schuberth does not employ RAL or other paints which are commercially available. We use a specially created paint. This paint is not for sale.

Q: The colour of my Fluo helmet changes after a certain time.
A:You have purchased a SCHUBERTH helmet painted with a daylight luminous paint. Daylight luminous paints undergo a change of colour which can vary according to the exposure. This is a characteristic which is inherent in daylight luminous paints. It does not affect the quality of your helmet.

Q: When I want to attach stickers to my helmet, which ones should I use?
A: Please only use stickers which you could also affix to car paints. You must always make perfectly certain that the adhesive is solvent-free. Schuberth accepts no liability for this.


Damage from dropping

Q: What can I do when my helmet has fallen onto the ground?
A: After an accident or fall or after the helmet has been dropped – even from a low height <1m – the complete protective effect of the helmet is no longer guaranteed. The safety helmet is designed to absorb only one impact and must therefore always be replaced. The energy resulting from a collision is absorbed by the complete or partial destruction of the helmet shell and/or inner shell – similar to the crumple zone in a car. Because of the helmet design this damage can frequently not be recognised by the wearer.
Modern safety helmets are designed in such a way that part of the impact energy is absorbed by the destruction of the helmet shell so that no residual energy is transferred directly to the head. If the helmet shell were to remain rigid during impact, the energy would be transferred to the head, thus resulting in a greater risk of injury.


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